Recent Posts

SERVPRO has a Segway?

10/4/2016 (Permalink)

Water Damage SERVPRO has a Segway? SERVPRO's "Segway"

When a water damage affects carpeting, it is important to stabilize the job site and extract as much water as possible.

One of the ways that this is accomplished is to use a weighted extraction unit.

At first glance they can look similar to the popular SEGWAY vehicles that are used for recreation. But on closer inspection they don’t offer the same range.

The weighted extractor, uses the rider’s body weight to assist in the extraction process.

The water travels down the tubes out to the truck mount engine.

Weighted extraction is used when the vendor is attempting to dry the carpet in place. They may also detach the carpet from the tack strip and "float" the carpet by using air movers.

These are both good methods of restoring items rather than replacing.

Go SERVPRO.

Do You have any SERVPRO literature that you can disperse?

10/4/2016 (Permalink)

General Do You have any SERVPRO literature that you can disperse? Just a couple of brochures!

At SERVPRO of Palm Springs and SERVPRO of Indian wells we offer our clients a a large volume of lieterature on industry topics.

For some people, this can be the first experience with an emergency loss. The clients are emotionally impacted and need answers to get a sense of control.

Because we are able to respond to so many types of service calls, we need the supporting material to leave behind with the client.

Its not uncommon for people to avoid reading the offered material and to want the vendor to " take care of it".

While we are able to help, its important that they know their role in the loss.

The literature provided by SERVPRO is designed to touch on the key points , but not get lost in industry jargon.

Call SERVPRO, "Like it never even happened"

When cold air goes hot

10/3/2016 (Permalink)

Fire Damage When cold air goes hot 'Power-heat' mode on new A/C?

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are experts at disaster clean-up.

In this picture we see a shot of an outdoor A/C unit that has experienced a small electrical fire.

While the heat of the fire had little effect on the actual structure, the soot and odor created where very challenging.

When dealing with a fire clean-up, time is of the essence. Fires create a mixture of compounds and the acid/base present can affect other material.

Also, avoid using wet cleaning methods as this can drive some material creating further damage.

Finally, when a fire occurs, the material present will continue to off-gas. The smell can actually be harmful to your health.

Let the fire department put the fire out and let SERVPRO clean it up.

Go SERVPRO.

Tenting wooden flooring to speed up drying

10/3/2016 (Permalink)

Water Damage Tenting wooden flooring to speed up drying Camping in the den

When a water damage occurs on hard wood flooring, it is important to extract the water as quickly as possible.

Wood is porous and will absorb water that it comes into contact with.

When this occurs, based on how the wood is cut, it will "bowl" or "cup".

If this warping is caught in time, we can place equipment that will actually cause the wood to shrink back towards it original shape.

In this picture we see a shot of a wood floor that has been tented. The tent decreases the size of the drying chamber and focuses the process on the affected area. Like a hair dryer as opposed to a drip-dry.

The tenting will speed up the drying process, decrease the cost of the claim and make the right move for all involved.

When is my carpet past saving?

10/3/2016 (Permalink)

Cleaning When is my carpet past saving? Is this carpet done?

At SERVPRO of Palm Springs and Indian Wells we often encounter situations in which a homeowner is questioning disposal of the carpet.

When is my carpet past saving?

Simply put, when the insured item cannot be returned to its original or like condition. The carpet is past saving.

Beyond stains or visual aesthetics, the carpet should cover the floor and grip the tack strips.

In this shot we see a section of carpet that has started to delaminate or separate from the fibers.

This happens because most carpets are made with water soluble glue and when exposed to a water the glue breaks down.

If this occurs, the carpet cannot be attached to the tack strips and cannot be saved.

So, beyond the visual, if we cannot re-attach it...Its time to replace your carpet.

Call SERVPRO, "Like it never even happened"

Tear Gas Clean-up

10/3/2016 (Permalink)

Cleaning Tear Gas Clean-up Pink paint or Tear Gas?

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we can also assist with crime scene clean-up.

In this picture we see a shot of a wall in a residence that has been hit with a tear-gas canister.

Tear gas presents certain challenges when being cleaned. The first of which is to identify which gas has been used.

There are 15 separate compounds that are used as tear-gas.

Some of which can be cleaned with dry approaches, others, require wet cleaning.

Additionally, if you are vacuuming up a tear-gas damage, be mindful of proper ventilation in the structure. No breaks in hoses and that the site is properly ventilated.

Finally, when cleaning contents that have been affected, remember that they too must be cleaned outdoors or on a downdraft table.

Call SERVPRO, "Like it never even happened"

How to get rid of odor issues

9/29/2016 (Permalink)

Fire Damage How to get rid of odor issues Hydroxyl on the Job

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are ready at a moment’s notice 24/7/365.

In this picture we see a shot of our hydroxyl machine. This device is used to safely eliminate odor issues through the use of a

" ...multi-nanometer optical device that produces a different nanometer frequency simultaneously. " -QCI LLC

This means that the equipment can be setup in a dwelling that is occupied. Traditionally, single frequency devices produce an excess of ozone on one particular range, when this is inhaled overtime it can have dramatic effects with negative consequences.

Over exposure to ozone can also have an effect on plastics, deteriorating the structure of affecting the finish.

Choose a professional that will use the right tools on the job.

Call SERVPRO, "Like it never even happened

Ensuring steady and even power for your job.

9/29/2016 (Permalink)

Building Services Ensuring steady and even power for your job. What is a Spider Box?

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we can handle any size job.

In this picture we a shot of a power distributor or a spider box. A spider box used on a jobsite when the availible power source infrastructure is inadequate for meeting the scope of the project.

The spider box helps to balance the demand of the load.

If it is not used and a home is not equipped properly a vendor will experience gaps in the service. Since we are not onsite to monitor the job progress during the entire project, it is important to ensure that what is placed onsite performs up to expectations.

The spider box will keep circuts from breaking and machines from turning off. You want things to do what they are supposed to.

Power outage concerns

9/29/2016 (Permalink)

Biohazard Power outage concerns What happens in the 'fridge when the power goes out?

At SERVPRO of Palm Springs and Indian Wells we encounter a variety of clean-up situations.

In this picture we see a shot of a refrigerator at a residence where the power had gone out. Once the organic material comes to room temperature mold and decay set in. You can also experience pest infestation.

This home was a rental property and the incident was not reported until a resident in a neighboring unit complained of odor issues.

If you happen upon this scenario, Do NOT OPEN THE FRIDGE!!!  This will break the seal and release a huge amount of off-gassing.

We typically shrink-wrap the unit, lay down protective covering on the floor, and dolly to a disposal vehicle.

Sometimes these units can be saved, but that service is cost-prohibitive.

Call SERVPRO, "Like it never even happened".

Hospice Cleaning

9/27/2016 (Permalink)

Biohazard Hospice Cleaning Hospice Clean-up

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are here to help with any size disaster.

In this photo we see a shot of a residence where a lovd one has moved on.

During the hospice portion of persons life , the home can fall into a state that requires poffessional attention.

It is not uncommon for this process to be an emotional and physical overload for some.

We are here to help any aspect of the cleaning job. We provide disposal services for any of the contents that are to hard to handle.

We also clean the structure in accordance with the IICRC standards that are set forth for our industry. We are here to help with any size...or type...of disaster.

SERVPRO, "Like it never even happened".