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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Moldy HVAC closet

12/5/2017 (Permalink)

Possible mold growth in the HVAC closet

Here at SERVPRO of Palm Springs we are always helping our clients out with mold issues. The clean-up concerns with microbial growth are very real and may present health concern for those with impacted systems. In this picture we see an HVAC unit that has possible mold concerns. Because of the location of the mold, adjacent to a ventilation system, this can pose a major issue to the entire home as mold can be circulated throughout the duct work.

For this situation we first hired an industrial hygienist to determine what we were facing. After they conducted there tests they provided our company with a set protocol to clean the jobsite and reduce the mold concerns.

It’s always important to work with qualified professionals during your restoration project. This ensures that will job we will done right the first time.

Water Damage at the Oral Surgeons office

12/5/2017 (Permalink)

Bubbling walls

At SERVPRO of Palm springs we encounter both residential and commercial projects.

The photo that we have provided is of the latter, it is a picture of an oral surgeon’s office that has been affected by a leak behind the walls. This leak usually manifests itself by causing the paint, normally latex based, to separate from the drywall. This creates large patches of bubbles, where the paint actually starts to slough off of the wall.

We were able to locate the source of the leak, stop the water flow and then remove the affected material. This required setting up containment in the exam room and placing drying equipment as well.

Once we had it dried down we then were able to replace any demoed material and get the office space back in to use.

We understand that owners have a business to run and that the sooner they get things back to normal the better.

RV Dry-down

12/5/2017 (Permalink)

RV drying equipment setup

At SERVPRO of Palm Springs we can also assist vehicles that have been affected by a water damage, there is also a possibility that the clients insurance can cover the damage as well. See you agent for details about personal details.

In this photo we see the interior of an RV that was affected by a failure in the supply line. Once we performed an extraction to remove the bulk of the water we then placed drying equipment. Just like a structure that has been affected, the interior of the RV must also be dried in the same manner. The size of the area and the amount of moisture are measured and from that information we can place the right amount of equipment.

So whether it is a home, a business or in this case an RV, we can help with your water damage project.

Kitchen Fire

12/5/2017 (Permalink)

Fire in The kitchen

Here at SERVPRO of Palm Springs when we are called out to assist with Fire clean-up, we realize that there is a lot more than just a structure and content that has been affected. There are the items in the home and the people attached to them.

In this picture we see a shot of a kitchen fire after it has been put out. Not only is there a physical clean-up of all the burnt material, there is also the odor issue that remains to be dealt with. The process is very involved and can take some time.

We have the ability and knowledge to help our clients overcome the obstacles presented and get them back to normal. Once they have the situation cleaned up they can start to move forward with their lives.

SERVPRO has a Segway?

10/4/2016 (Permalink)

SERVPRO's "Segway"

When a water damage affects carpeting, it is important to stabilize the job site and extract as much water as possible.

One of the ways that this is accomplished is to use a weighted extraction unit.

At first glance they can look similar to the popular SEGWAY vehicles that are used for recreation. But on closer inspection they don’t offer the same range.

The weighted extractor, uses the rider’s body weight to assist in the extraction process.

The water travels down the tubes out to the truck mount engine.

Weighted extraction is used when the vendor is attempting to dry the carpet in place. They may also detach the carpet from the tack strip and "float" the carpet by using air movers.

These are both good methods of restoring items rather than replacing.

Go SERVPRO.

Do You have any SERVPRO literature that you can disperse?

10/4/2016 (Permalink)

Just a couple of brochures!

At SERVPRO of Palm Springs and SERVPRO of Indian wells we offer our clients a a large volume of lieterature on industry topics.

For some people, this can be the first experience with an emergency loss. The clients are emotionally impacted and need answers to get a sense of control.

Because we are able to respond to so many types of service calls, we need the supporting material to leave behind with the client.

Its not uncommon for people to avoid reading the offered material and to want the vendor to " take care of it".

While we are able to help, its important that they know their role in the loss.

The literature provided by SERVPRO is designed to touch on the key points , but not get lost in industry jargon.

Call SERVPRO, "Like it never even happened"

When cold air goes hot

10/3/2016 (Permalink)

'Power-heat' mode on new A/C?

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are experts at disaster clean-up.

In this picture we see a shot of an outdoor A/C unit that has experienced a small electrical fire.

While the heat of the fire had little effect on the actual structure, the soot and odor created where very challenging.

When dealing with a fire clean-up, time is of the essence. Fires create a mixture of compounds and the acid/base present can affect other material.

Also, avoid using wet cleaning methods as this can drive some material creating further damage.

Finally, when a fire occurs, the material present will continue to off-gas. The smell can actually be harmful to your health.

Let the fire department put the fire out and let SERVPRO clean it up.

Go SERVPRO.

Tenting wooden flooring to speed up drying

10/3/2016 (Permalink)

Camping in the den

When a water damage occurs on hard wood flooring, it is important to extract the water as quickly as possible.

Wood is porous and will absorb water that it comes into contact with.

When this occurs, based on how the wood is cut, it will "bowl" or "cup".

If this warping is caught in time, we can place equipment that will actually cause the wood to shrink back towards it original shape.

In this picture we see a shot of a wood floor that has been tented. The tent decreases the size of the drying chamber and focuses the process on the affected area. Like a hair dryer as opposed to a drip-dry.

The tenting will speed up the drying process, decrease the cost of the claim and make the right move for all involved.

When is my carpet past saving?

10/3/2016 (Permalink)

Is this carpet done?

At SERVPRO of Palm Springs and Indian Wells we often encounter situations in which a homeowner is questioning disposal of the carpet.

When is my carpet past saving?

Simply put, when the insured item cannot be returned to its original or like condition. The carpet is past saving.

Beyond stains or visual aesthetics, the carpet should cover the floor and grip the tack strips.

In this shot we see a section of carpet that has started to delaminate or separate from the fibers.

This happens because most carpets are made with water soluble glue and when exposed to a water the glue breaks down.

If this occurs, the carpet cannot be attached to the tack strips and cannot be saved.

So, beyond the visual, if we cannot re-attach it...Its time to replace your carpet.

Call SERVPRO, "Like it never even happened"

Tear Gas Clean-up

10/3/2016 (Permalink)

Pink paint or Tear Gas?

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we can also assist with crime scene clean-up.

In this picture we see a shot of a wall in a residence that has been hit with a tear-gas canister.

Tear gas presents certain challenges when being cleaned. The first of which is to identify which gas has been used.

There are 15 separate compounds that are used as tear-gas.

Some of which can be cleaned with dry approaches, others, require wet cleaning.

Additionally, if you are vacuuming up a tear-gas damage, be mindful of proper ventilation in the structure. No breaks in hoses and that the site is properly ventilated.

Finally, when cleaning contents that have been affected, remember that they too must be cleaned outdoors or on a downdraft table.

Call SERVPRO, "Like it never even happened"

How to get rid of odor issues

9/29/2016 (Permalink)

Hydroxyl on the Job

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are ready at a moment’s notice 24/7/365.

In this picture we see a shot of our hydroxyl machine. This device is used to safely eliminate odor issues through the use of a

" ...multi-nanometer optical device that produces a different nanometer frequency simultaneously. " -QCI LLC

This means that the equipment can be setup in a dwelling that is occupied. Traditionally, single frequency devices produce an excess of ozone on one particular range, when this is inhaled overtime it can have dramatic effects with negative consequences.

Over exposure to ozone can also have an effect on plastics, deteriorating the structure of affecting the finish.

Choose a professional that will use the right tools on the job.

Call SERVPRO, "Like it never even happened

Ensuring steady and even power for your job.

9/29/2016 (Permalink)

What is a Spider Box?

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we can handle any size job.

In this picture we a shot of a power distributor or a spider box. A spider box used on a jobsite when the availible power source infrastructure is inadequate for meeting the scope of the project.

The spider box helps to balance the demand of the load.

If it is not used and a home is not equipped properly a vendor will experience gaps in the service. Since we are not onsite to monitor the job progress during the entire project, it is important to ensure that what is placed onsite performs up to expectations.

The spider box will keep circuts from breaking and machines from turning off. You want things to do what they are supposed to.

Power outage concerns

9/29/2016 (Permalink)

What happens in the 'fridge when the power goes out?

At SERVPRO of Palm Springs and Indian Wells we encounter a variety of clean-up situations.

In this picture we see a shot of a refrigerator at a residence where the power had gone out. Once the organic material comes to room temperature mold and decay set in. You can also experience pest infestation.

This home was a rental property and the incident was not reported until a resident in a neighboring unit complained of odor issues.

If you happen upon this scenario, Do NOT OPEN THE FRIDGE!!!  This will break the seal and release a huge amount of off-gassing.

We typically shrink-wrap the unit, lay down protective covering on the floor, and dolly to a disposal vehicle.

Sometimes these units can be saved, but that service is cost-prohibitive.

Call SERVPRO, "Like it never even happened".

Hospice Cleaning

9/27/2016 (Permalink)

Hospice Clean-up

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are here to help with any size disaster.

In this photo we see a shot of a residence where a lovd one has moved on.

During the hospice portion of persons life , the home can fall into a state that requires poffessional attention.

It is not uncommon for this process to be an emotional and physical overload for some.

We are here to help any aspect of the cleaning job. We provide disposal services for any of the contents that are to hard to handle.

We also clean the structure in accordance with the IICRC standards that are set forth for our industry. We are here to help with any size...or type...of disaster.

SERVPRO, "Like it never even happened".

Slab Leak in the night

9/27/2016 (Permalink)

We found the leak

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are here to help with any size disaster.

In this photo we see a shot of a slab leak that has affected the interior of the residence.

The loss was actually discovered in the middle of the night. The homeowner moved to get out of bed and was greeted with sevral inches of warm water.

When a slab leak occurs it usually perks up through the concrete and spreads out into the home. If the volume of water and time are left unchecked you can awake to a similar situation.

Slab removals are also frustrating in that they require a re-flood of the site. The resaon behind thr re-flood is to locate the souce of the loss. The pipes in the slab are pressurized with water and then the air leaks out where the break in the line is...Along with any remaining water in the lines.

Luckily we are onsite and ready to etract as soon as it perks up.

SERVPRO, Like it never even happened.

Fallen Tree removal

9/27/2016 (Permalink)

Fallen trees

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are here to help with any size disaster.

In this photo we see a shot of a fallen tree that has affected the rear portion of the residence.

Fallen tree removal is requires a certain level of skill. If the tree is not approached properly secondary damage can occur.

Factors at play, Type of tree, age, health, manner in which it has fallen and adjacent affected structures.

During the process you have to pre-manage the outcome and support the process throughout the stages.

By this we mean that you need to break it down into pieces you can handle. Remeber that trees weigh quite a bit and that gravity is at play during the job.

Or You can just call SERVPRO and we can make it "Like it never even happened".

Leadership Coachella Valley, Class 2016

9/23/2016 (Permalink)

Blankets for the Homeless

At SERVPRO of Palm Springs and SERVPRO of Indian Wells we are involved in many charitable groups and actions.

In this photo we show the Coachella valley Rescue mission staff and LCV alumni. They are standing next to the class project for 2016, over 200 brand new blankets.

THE CVRM houses over 250 people each night and is always in need of basic creature comforts. Socks are the number one requested item.

At SERVPRO we feel this behavior, delivered in a genuine fashion is “What it’s all about". Some call it the givers gain, we call giving back.

In this day and age where we have so many options, make sure you choose wisely and for the right reason

What sort of world do want to help create?

We know our answer.

La Quinta Candidates Forum

9/21/2016 (Permalink)

La Quinta City Candidates

At SERVPRO of Palm Springs and SERVPRO OF Indian wells we are involved in our Community.

This a photo from today's City of La Quinta - Candidates Forum.

Our speakers in today's events are:

Linda Evans- Mayor

Kathleen Patrick - Council

Kristy Franklin - Council

Victoria Llort - Candidate

Steve Sanchez - Candidate

The event was held at Ernies Clubhouse in PGA west. The topics covered were in regards the future of the city, Tax increases and other pertinent information.

They also spoke about the need to increase the citys ability to handle flooding as was the case 2012 and 2014.

It is important as a local business, to stay informed on matters that impact us all.

We are committed to going the distance and seeing things through. That is why we attend events like this one.

SERVPRO, "Like it never even Happened!"

Power lunch with Cathedral City Chamber of commerce

9/14/2016 (Permalink)

Color Guard at The Power luncheon with Cathedral City

Here at SERVPRO of Palm Springs and SERVPRO Indian Wells,We believe in supporting our community. Thats why we volunteer and lend a hand. One of the ways we get involved is with the Cathedral City Chamber of Commerce Ambassador committee. For the last several years we have participated in a variety of events, committing Time, Talent and Treasure. Not only do you get to step-up and show your character, you also get the opportunity to meet a lot of the influential people in your area. These relationships grow into so much more than just business contacts, they create the roots that connect to your community. We feel that the gesture of giving has signifigant value.

In this picture we showcase the Color Guard from Cathedral City High School.

Christmas Cookies

8/15/2016 (Permalink)

Indio Chamber staff and Homemade SERVPRO cookies

At SERVPRO of Palm Springs and SERVPRO of Indian wells; For Several years, our team has gotten together on the holidays to show the valley how we are different.

We bake and assemble over 1200(it grows each year) cookies to hand out to business partners and fellow vendors.

The funnest part of the project is delivering the items to all of our contacts. We are spread out through a very large service area, but it feels like a small community; this means that people talk. We hope they share the joy with there staff...I hear some even makes it home to family.

Its important to give and share with all aspets of the Service industry. We cant do it alone, so why should we celebrate alone.

Give until it hurts and wake-up again, and do it all over.

Golfing with Guys

8/15/2016 (Permalink)

Power Golfing with Some Power Players

Here in the Coachella valley, Golf is more than just a 'great way to ruin a good walk'. Its a way for folks to relax and form stronger bonds over some friendly competition. How a person plays the game, can be very telling.

The golf tourney was held at the Terra Lago course in North Indio, we were able to set-up a vendor booth and offer refreshments to the players.

We tend to set-up at several tourneys throughout the year, so keep your eyes peeled for the Big Green tent with the Orange house; we always give the coolest stuff.

Here we have Assmebly member Eduardo Garcia and the Mayor of Coachella Steven Hernandez. Great Guys, out having a well deserved break.

SERVPRO, always there to share the love. "Like it never even happend"

Whats in your Kitchen?!?

8/15/2016 (Permalink)

Pizza and Kiwanis, Community involvement at its best.

SERVPRO of Palm Springs and SERVPRO of indian wells is all about giving back, from the multiple charities we donate to; and to all the fun events we lend a hand at - 'Givers Gain' is our constant mantra.

The 'Slice of La Quinta' annual pizza contest, is an event for the City of La quinta'. Normally it is for local restaurants...But,  We took home the prize for "Best Crust".

Here is our marketing manager (Chris Bennett on the right) with a few pizza pies and a Kiwanis pamphlet.

We thank our local La quinta Costco, they where nice enough to donate the (25) pizza boxes that we needed.

This is a really fun event, and if your like our marketing manager - there is never a 'Bad Pizza'.

Especially when its in support of your city.

Once the work is done, its time for fun.

Go SERVPRO.

CET- Career Fair

8/15/2016 (Permalink)

Fisrt impressions are Key; meeting some great people from the community.

SERVPRO is always looking for a few good people to help out with on our our mission. We are especially impressed by people who seek out education and training. Like any good employer we believe that that interdependence is the format for an effective Team.

Here we are at a Career fair for some students at the Center for Employment Training. We conducted multiple initial interviews for Production and Administrative positons. We then setup secondary interviews at our facility.

Go out and meet your potetial employees, not all resumes reflect the candidate, Get eyes on them and ask questions. We all shine in different ways.

We have been hiring from CET for several years and find the quality of their candidates to be much better than other hiring streams. This is a testament to the staff which takes a very old-fashioned approach to complete and throrough training.

Hire for attitude , Train for aptitude

Break-in Clean-up at a Bank

8/15/2016 (Permalink)

Security door does it job, Just like SERVPRO!

Recently we were called out to service a client after hours.

A local bank had experienced a Break-in, after gaining entrance through the ceiling, they attempted to enter the Teller's area seeking items to steal.

During the incident a security door was put to the test. Typically these areas are hardened with multiple layers of material designed to repel intrusion.

Luckily the door did its job and beyond the property damage sustained, no additonal issues were encountered. The suspects where unaware that the bank had secured its funds in its vault, as is common practice.

We conducted an inpection, cleaning and then rebuilt the damaged areas to pre-existing conditions.

SERVPRO, we assist with a variety of cleaning services and are availible to our clients 24/7/365.

Call SERVPRO for all your Commercial Cleaning needs!

Fire at a Gas Station

8/15/2016 (Permalink)

Commercial Fire Clean-up

We received notice through our corporate channels that the owner of a local Gas Station had there business affacted by an RV fire near the fuel pumps.

Once the vehicle had been cleared from the scene they were left with extensive smoke damage. This required the appropriate protocol and handling to mitigate the issue effectively.

To avoid pro-longed business interruptions, SERVPRO was called out to take care of it.

They used 'dry-cleaning' methods to initially process the affetced material. They used cherry-pickers to reach the over-head areas and power washers to clean all the surfaces. Any liquid captured during the course of service was properly disposed of.

The key to doing it right the first time is to inspect throughout the process and manage the communication, this sets it up for the win.

Call SERVPRO when you need help.

Flooding at Local Hotel

8/15/2016 (Permalink)

Flooded Hallway at local Hotel

During the 2014 stom event here in the Coachella valley, multiple cities where affected quite heavily. As is the case with a storm - the availible provider network can become compromised. This is where we shine as an organization.

We were able to activate Strom Team and have the neccesary resources deployed from our fellow franchises here in Socal region. We are happy to say that over 20 franchises where able to send vehicles and staff to help.

Among many projects that, SERVPRO was called to assist with a hotel that had one of the auxilliary wings under water. There where over 20 rooms affected and almost (1) feet of standing water.

After the water extraction and removal of affected materials, they were all set to be rebuilt.

We are Ready for any size disaster, you better call SERVPRO!

Bio-Hazard clean-up at Casino

8/15/2016 (Permalink)

HEPA filtration to minimize or eliminate odor issues, Containment to keep it under control.

At SERVPRO of Palm Springs and SERVPRO of Indian wells; One of our local casinos was affected by a septic issue that created a very foul odor throughout an entire floor of the building.  

When a hospitality facility has a concern which may impact there customer base, they need to know that it will taken care of quickly and effectively.

SERVPRO was able to setup containment barriers to encapsulate the affected area. We sealed of the venilation to stop further spead of OV particles. We then set up HEPA filters and negative air to improve the air-quality.

Once the area was sealed, cleaned and stabilized: it was ready for the Casino's maintainence staff to alleviate the remaining issue.

We can fix the problem ourselves or work with others to do it as a Team

SERVPRO, "Like it never even happened!"

Ceiling collapse in medical office (#2)

8/15/2016 (Permalink)

Radiology lab affected

A follow-up picture to our initial Ceiling collapse Blog post.

Water Damages strike all walks of life, here we see the impact on a medical facililty radiology examination room

When dealing with sophisticated equipment that requires intelligent handling, work with established professionals to ensure the right results.

We realize that the importance of communication when working with clients and additional service providers; when many people are involved - its important to work together for the benefit of the client.

This communication comes in the form daily 'Stakeholder' emails and project updates. Incidents will occur with all things, its important for all parties to stay on the same page and to respect the situation. Use reason to find the most efficient solution.

We take care of you, so you can take care of others.

SERVPRO, "Like it never even happened"

Ceiling collapse in medical office

8/15/2016 (Permalink)

When the 'Sky' falls in-doors, call SERVPRO for help.

SERVPRO pf Palm Springs and SERVPRO of Indian Wells were  contacted by a large medical office that had experienced a water damage over the course of the weekend.

An overhead sprinkler riser failed and the resulting water damage affected the drop-down ceiling. The ceiling collapsed under its own weight, which is common.

We were able to assist with the clean-up and removal of all debris. Placement of drying equipment and monitoring of this process, We then conducted a heavy-cleaning based on the type of business and the need for certain levels of cleanliness. With medical establishments, the focus is on avoiding the spread of infectious disease. 

We understand that patient care is at the forefront for Healthcare providers, we are there to help you keep your promise.

"Like it never even happened," Go green!